Shipping Policy

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been received.

Please note that processing times may be longer during holidays, sales, promotions, new product launches, or periods of high order volume.

Business days are Monday through Friday, excluding statutory holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is included with your selected shipping method.

SHIPPING METHODS

Radiate Jewelry currently offers the following shipping options:

• Free Standard Shipping — Untracked Lettermail
• Tracked Shipping
• Expedited Shipping, where available

Available shipping methods, estimated delivery times, and shipping fees will be shown at checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

FREE STANDARD SHIPPING — UNTRACKED LETTERMAIL

Our free shipping option may be sent through Canada Post Lettermail or another untracked postal service.

By choosing free untracked shipping, customers acknowledge that:

• No tracking number is provided.
• Delivery confirmation and signature confirmation are not included.
• The location of the package cannot be tracked once it has been mailed.
• Delivery times are estimates and may vary.
• Delays may occur due to weather, postal disruptions, high-volume periods, or other circumstances outside of our control.

If you would like the ability to track your order, we recommend selecting a tracked shipping option at checkout.

TRACKED SHIPPING

Tracked shipping provides customers with tracking information so the shipment can be followed during transit.

Tracking information will be provided once the order has been shipped.

If there is an issue with a tracked shipment, Radiate Jewelry may work with the shipping carrier to investigate the package. Customers may be asked to provide additional information when required by the carrier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Radiate Jewelry is not responsible for delays, failed deliveries, lost packages, or additional costs resulting from incorrect, incomplete, or outdated addresses, refused deliveries, failure to collect a package, or incorrect postal codes.

If a package is returned to Radiate Jewelry because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

DELIVERY ESTIMATES

Shipping times displayed at checkout are estimates only and are not guaranteed. Actual delivery times may be affected by weather conditions, carrier delays, holidays and peak shipping periods, postal or labour disruptions, customs processing, natural disasters, or other circumstances outside of our control.

Radiate Jewelry is not responsible for compensation resulting from carrier-related delays.

LOST, MISSING, OR DELAYED PACKAGES

Untracked Shipments

Because untracked shipments do not provide tracking information, we are unable to confirm the location of the package after it has been mailed. Claims of non-delivery will be reviewed on a case-by-case basis. Replacement or refund requests for untracked shipments are not guaranteed.

Customers who would like additional protection and shipment visibility should select tracked shipping at checkout.

Tracked Shipments

If your tracking information indicates that your package has been significantly delayed or has not been delivered within a reasonable timeframe, please contact us. We will do our best to assist and, where appropriate, work with the shipping carrier to investigate the shipment.

PACKAGES MARKED AS DELIVERED

If tracking information shows that your package has been delivered but you cannot locate it, please confirm the shipping address entered at checkout was correct, check with household members, neighbours, or building management, and contact the shipping carrier for additional delivery information.

Radiate Jewelry is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the carrier, subject to applicable consumer protection laws.

INTERNATIONAL ORDERS

For international orders, customers may be responsible for additional charges imposed by their country, including customs duties, import taxes, brokerage fees, and other applicable charges. These charges are not included in the product price or shipping fee unless otherwise stated. Radiate Jewelry is not responsible for delays caused by customs processing.

RETURNED PACKAGES

Packages may be returned to Radiate Jewelry due to incorrect or incomplete addresses, refused deliveries, failure to collect a package, or customs-related issues. If a package is returned to us, additional shipping fees may apply if the customer requests that the order be shipped again. Original shipping fees are non-refundable unless otherwise required by applicable law.

DAMAGED SHIPMENTS

Please inspect your order when it arrives. If your jewelry arrives damaged, please contact us within 7 days of delivery and include your order number, a description of the issue, clear photos of the jewelry, and clear photos of the packaging. Each situation will be reviewed individually. If a claim is approved, Radiate Jewelry may offer a replacement, store credit, or refund.

CONTACT US

If you have any questions regarding your order or this Shipping Policy, please contact us at: radiatejewelry@gmail.com

Refund & Return Policy

At Radiate Jewelry, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive an item that is defective or arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photographs of the jewelry
• Photos of the packaging, if applicable

Once we review the issue and confirm that the item qualifies, we may offer a replacement, store credit, or refund, depending on the circumstances and availability.

GENERAL RETURNS & EXCHANGES

We accept returns and exchanges within 7 days of delivery, provided that the item has not been worn, is unused and in its original condition, is in its original packaging, and has no scratches, damage, or other signs of wear.

Return shipping costs are the responsibility of the customer unless the return is due to a confirmed defective or damaged product. All return and exchange requests are subject to review.

EARRINGS

Earrings are final sale and cannot be returned or exchanged due to hygiene reasons. This applies even if the earrings are unused or still in their original packaging.

ITEMS PURCHASED IN PERSON

Items purchased in person, at pop-up events, markets, or bazaars may be eligible for a return or exchange within 14 days of purchase.

Because in-person and bazaar items may be offered at special or discounted prices, Radiate Jewelry reserves the right to refuse a return or exchange on these purchases. All in-person returns and exchanges must meet the applicable condition requirements outlined in this policy.

CLEARANCE & DISCOUNTED ITEMS

Items purchased for under $15 before tax may be considered clearance or discounted items and may not qualify for certain return or exchange benefits. Any applicable exclusions will be communicated at the time of purchase where possible.

RETURN SHIPPING COSTS

The customer is responsible for return shipping costs and any applicable return labels, unless the return is due to a confirmed defective or damaged product.

For exchanges, the customer is responsible for the cost of shipping the original item back to Radiate Jewelry and any applicable shipping costs for sending the replacement item back to the customer.

RETURN PROCESS

1. Contact us at radiatejewelry@gmail.com within the applicable return period.
2. Provide your order number and explain the reason for your request.
3. Provide photographs of the item if requested.
4. Wait for our approval and return instructions before sending the item back.
5. Once we receive and inspect the returned item, we will determine whether it qualifies for a refund, exchange, or store credit.

Please do not send an item back without contacting us first.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• Earrings
• Final sale items
• Clearance items
• Gift cards
• Personalized or custom-made jewelry
• Items that have been worn or used
• Items that are damaged or altered after purchase
• Items returned outside the applicable return period

REFUNDS

If your refund is approved, it will generally be issued to the original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

Original shipping fees are generally non-refundable unless the item was defective or damaged or otherwise required by applicable law.

CONTACT US

If you have any questions regarding our Refund & Return Policy, please contact us at: radiatejewelry@gmail.com

We appreciate your understanding and thank you for supporting Radiate Jewelry.

Last Updated: September 2026

Welcome to Radiate Jewelry. By using our website or placing an order with us, you agree to the terms outlined below. Please read these terms carefully before making a purchase.

1. ABOUT RADIATE JEWELRY

Radiate Jewelry is an online jewelry brand offering jewelry and related products through our website and other authorized sales channels.

By using our website or placing an order, you agree to follow these Terms of Service.

2. PRODUCTS & PRODUCT INFORMATION

We do our best to ensure that all product descriptions, photographs, prices, and product details shown on our website are accurate.

Please note that slight differences in colour, appearance, or finish may occur due to lighting, photography, and individual screen settings.

Radiate Jewelry reserves the right to:

• Update product information
• Correct errors or inaccuracies
• Change product prices
• Modify or discontinue products
• Change product availability
• Limit the quantity of products available for purchase

3. ORDERS

Placing an order does not guarantee that the order will be accepted.

Radiate Jewelry reserves the right to cancel or refuse an order when necessary, including in situations involving product availability, incorrect pricing or product information, payment issues, incorrect customer information, or suspected fraudulent or unusual activity.

If we cancel an order after payment has been received, the applicable amount will be refunded.

4. PRICING & PAYMENT

All prices displayed on our website are in Canadian dollars (CAD) unless otherwise stated.

Prices may change at any time. Payment must be successfully completed before an order can be processed.

5. SHIPPING

Orders are processed and shipped according to our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address when placing an order. For full details, please review our Shipping Policy.

6. RETURNS & REFUNDS

Returns, exchanges, and refunds are handled according to our Refund & Return Policy. Please review our Refund & Return Policy before placing an order.

7. WEBSITE CONTENT

All content on the Radiate Jewelry website, including our logo and branding, product photographs, product descriptions, graphics, videos, images, website design, written content, and marketing materials, belongs to Radiate Jewelry or is used with permission.

Our website content may not be copied, reproduced, modified, distributed, or used for commercial purposes without permission from Radiate Jewelry.

8. WEBSITE USE

When using our website, you agree not to use the website for fraudulent or unauthorized purposes, attempt to access areas not intended for public use, interfere with the website or its security, copy or reproduce website content without permission, use automated systems to collect information from the website, or provide false or misleading information when placing an order.

9. THIRD-PARTY SERVICES

Our website may use third-party services for payments, shipping, website hosting, analytics, and other services. These services may have their own terms and policies. Radiate Jewelry is not responsible for issues caused by third-party services that are outside of our control.

10. WEBSITE AVAILABILITY

We do our best to keep our website available and functioning properly. However, the website may occasionally be unavailable due to maintenance, technical issues, updates, or other circumstances. Radiate Jewelry does not guarantee that the website will always be available, error-free, or uninterrupted.

11. CHANGES TO THESE TERMS

Radiate Jewelry may update these Terms of Service from time to time. Any updates will be posted on this page, along with the updated date. By continuing to use our website after an update has been posted, you acknowledge the updated Terms of Service.

12. CONTACT US

If you have any questions regarding our Terms of Service, please contact us at: radiatejewelry@gmail.com

Radiate Jewelry
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