Shipping Policy

 

Shipping Policy

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been received.

Please note that processing times may be longer during holidays, sales, promotions, new product launches, or periods of high order volume.

Business days are Monday through Friday, excluding statutory holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is included with your selected shipping method.

SHIPPING METHODS

Radiate Jewelry currently offers the following shipping options:

  • Free Standard Shipping — Untracked Lettermail
  • Tracked Shipping
  • Expedited Shipping, where available

Available shipping methods, estimated delivery times, and shipping fees will be shown at checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

FREE STANDARD SHIPPING — UNTRACKED LETTERMAIL

Our free shipping option may be sent through Canada Post Lettermail or another untracked postal service.

By choosing free untracked shipping, customers acknowledge that:

  • No tracking number is provided.
  • Delivery confirmation and signature confirmation are not included.
  • The location of the package cannot be tracked once it has been mailed.
  • Delivery times are estimates and may vary.
  • Delays may occur due to weather, postal disruptions, high-volume periods, or other circumstances outside of our control.

If you would like the ability to track your order, we recommend selecting a tracked shipping option at checkout.

TRACKED SHIPPING

Tracked shipping provides customers with tracking information so the shipment can be followed during transit.

Tracking information will be provided once the order has been shipped.

If there is an issue with a tracked shipment, Radiate Jewelry may work with the shipping carrier to investigate the package. Customers may be asked to provide additional information when required by the carrier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Radiate Jewelry is not responsible for delays, failed deliveries, lost packages, or additional costs resulting from incorrect, incomplete, or outdated addresses, refused deliveries, failure to collect a package, or incorrect postal codes.

If a package is returned to Radiate Jewelry because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

DELIVERY ESTIMATES

Shipping times displayed at checkout are estimates only and are not guaranteed. Actual delivery times may be affected by weather conditions, carrier delays, holidays and peak shipping periods, postal or labour disruptions, customs processing, natural disasters, or other circumstances outside of our control.

Radiate Jewelry is not responsible for compensation resulting from carrier-related delays.

LOST, MISSING, OR DELAYED PACKAGES

Untracked Shipments

Because untracked shipments do not provide tracking information, we are unable to confirm the location of the package after it has been mailed. Claims of non-delivery will be reviewed on a case-by-case basis. Replacement or refund requests for untracked shipments are not guaranteed.

Customers who would like additional protection and shipment visibility should select tracked shipping at checkout.

Tracked Shipments

If your tracking information indicates that your package has been significantly delayed or has not been delivered within a reasonable timeframe, please contact us. We will do our best to assist and, where appropriate, work with the shipping carrier to investigate the shipment.

PACKAGES MARKED AS DELIVERED

If tracking information shows that your package has been delivered but you cannot locate it, please confirm the shipping address entered at checkout was correct, check with household members, neighbours, or building management, and contact the shipping carrier for additional delivery information.

Radiate Jewelry is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the carrier, subject to applicable consumer protection laws.

INTERNATIONAL ORDERS

For international orders, customers may be responsible for additional charges imposed by their country, including customs duties, import taxes, brokerage fees, and other applicable charges. These charges are not included in the product price or shipping fee unless otherwise stated. Radiate Jewelry is not responsible for delays caused by customs processing.

RETURNED PACKAGES

Packages may be returned to Radiate Jewelry due to incorrect or incomplete addresses, refused deliveries, failure to collect a package, or customs-related issues. If a package is returned to us, additional shipping fees may apply if the customer requests that the order be shipped again. Original shipping fees are non-refundable unless otherwise required by applicable law.

DAMAGED SHIPMENTS

Please inspect your order when it arrives. If your jewelry arrives damaged, please contact us within 7 days of delivery and include your order number, a description of the issue, clear photos of the jewelry, and clear photos of the packaging. Each situation will be reviewed individually. If a claim is approved, Radiate Jewelry may offer a replacement, store credit, or refund.

CONTACT US

If you have any questions regarding your order or this Shipping Policy, please contact us at: radiatejewelry@gmail.com