Refund & Return Policy
At Radiate Jewelry, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive an item that is defective or arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs of the jewelry
- Photos of the packaging, if applicable
Once we review the issue and confirm that the item qualifies, we may offer a replacement, store credit, or refund, depending on the circumstances and availability.
GENERAL RETURNS & EXCHANGES
We accept returns and exchanges within 7 days of delivery, provided that the item has not been worn, is unused and in its original condition, is in its original packaging, and has no scratches, damage, or other signs of wear.
Return shipping costs are the responsibility of the customer unless the return is due to a confirmed defective or damaged product. All return and exchange requests are subject to review.
EARRINGS
Earrings are final sale and cannot be returned or exchanged due to hygiene reasons. This applies even if the earrings are unused or still in their original packaging.
ITEMS PURCHASED IN PERSON
Items purchased in person, at pop-up events, markets, or bazaars may be eligible for a return or exchange within 14 days of purchase.
Because in-person and bazaar items may be offered at special or discounted prices, Radiate Jewelry reserves the right to refuse a return or exchange on these purchases. All in-person returns and exchanges must meet the applicable condition requirements outlined in this policy.
CLEARANCE & DISCOUNTED ITEMS
Items purchased for under $15 before tax may be considered clearance or discounted items and may not qualify for certain return or exchange benefits. Any applicable exclusions will be communicated at the time of purchase where possible.
RETURN SHIPPING COSTS
The customer is responsible for return shipping costs and any applicable return labels, unless the return is due to a confirmed defective or damaged product.
For exchanges, the customer is responsible for the cost of shipping the original item back to Radiate Jewelry and any applicable shipping costs for sending the replacement item back to the customer.
RETURN PROCESS
- Contact us at radiatejewelry@gmail.com within the applicable return period.
- Provide your order number and explain the reason for your request.
- Provide photographs of the item if requested.
- Wait for our approval and return instructions before sending the item back.
- Once we receive and inspect the returned item, we will determine whether it qualifies for a refund, exchange, or store credit.
Please do not send an item back without contacting us first.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Earrings
- Final sale items
- Clearance items
- Gift cards
- Personalized or custom-made jewelry
- Items that have been worn or used
- Items that are damaged or altered after purchase
- Items returned outside the applicable return period
REFUNDS
If your refund is approved, it will generally be issued to the original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.
Original shipping fees are generally non-refundable unless the item was defective or damaged or otherwise required by applicable law.
CONTACT US
If you have any questions regarding our Refund & Return Policy, please contact us at: radiatejewelry@gmail.com
We appreciate your understanding and thank you for supporting Radiate Jewelry.